Troubleshooting Convertify

If you’re happy to wait for the process to finish, Convertify can handle really large Figma files (tens of thousands of layers). If possible, try not to switch out of your Figma tab and let it run to completion. If you’re converting files with 50,000+ layers (especially with lots of images), you’ll likely experience some slower speeds when it comes to bundling up the final file.

If you’re dragging your .ai file into Convertify using the “Import Adobe Illustrator to Figma” option, you may need to open your .ai file in Illustrator again and re-save it to .ai with the Create PDF Compatible File checkbox selected; then if you drag that newly saved .ai file into Convertify, it should import.

Occasionally some images will contain a faint, thin white line around the edges. Figma does this if a layer isn’t positioned on a rounded pixel value (e.g., Y: 156.76 or X: 56.3) will automatically result in this sub-pixel line getting included in the export. To resolve the issue, please ensure that your layer positions are all rounded pixel values.

There’s a known issue with the Figma desktop app (only on Windows), which also happens for normal file exports from Figma. When you go to save your file, you may see an “all files” label. If you ignore this and continue by clicking “Save”, it should still save the file with the correct extension and allow you to open it as expected after it has downloaded to your computer. If it still saves the file with a blank extension, you should be able to rename the file to manually append the correct extension to the file name.

If you’re converting your file while the image assets in Figma are still progressively loading, they may be exported looking pixelated, as the image wasn’t fully loaded in the Figma file before it was exported. To resolve this, please ensure that all of the images have loaded 100% and are looking sharp inside the Figma file before converting your Figma file with the Convertify plugin. To help further with solving this issue, you can use the “Downsizer” feature to shrink down your image fills to match their layer size, which will shrink their file size and ensure they load much faster in your Figma file.

Please note, if you’re in China, the accounts server may be blocked by “The Great Firewall of China”. If you’re seeing an activation error, despite using a valid key, you will likely need to use a VPN to resolve the issue.

These features are available in Figma, but aren’t native to Adobe XD, so they won’t be carried over with the Convertify plugin.

• Hiding parent artboards
• Rotated parent artboards
• Ellipsis with “arc” properties
• Multiple fills/strokes on a layer
• Vector layers that use corner radius
• Strokes/fills applied to groups
• Vertical alignment for text layers
• Nested layer masks

If you’re a Mac or Windows user, you can install Adobe XD in Creative Cloud (or download the .dmg installer directly from here), which should allow you to run it on your computer. You can also find the Windows standalone installer online, too.

Vertically aligned text isn’t supported in Adobe XD, so Convertify will attempt to emulate vertically aligned text (where possible) by offsetting the top position.

These features are available in Figma, but aren’t native to Sketch, so they won’t be carried over with the Convertify plugin.

• Hiding parent artboards
• Rotated parent artboards
• Ellipsis with “arc” properties

If you’re running an older version of Sketch, please ensure you select the version of Sketch you’re using in Convertify before exporting the Figma file. Alternatively, if possible, updating your version of Sketch should help you get the best results with opening files exported from Convertify. If neither of these options work, it may be being caused by a bug in the plugin, in which case; please do get in touch and we’ll try to publish a fix as soon as possible!

There are some cases where you may need to click the “Missing Fonts” notification in Sketch and manually re-assign them if they’re not currently installed on your computer.

If your text layer bounds (width/height) in Figma are smaller than the text size itself, Sketch will visually vertically clip if the height is shorter than the text itself, or it will put your text onto multiple lines if the width is shorter than the text itself. To resolve this when it occurs, you can adjust the width/height of your text layer(s) in Figma and re-export it for Sketch.

Groups in Sketch can’t have backgrounds, so Convertify will add a background “rectangle” layer to visually emulate group backgrounds from your Figma design.

Non-destructive image cropping isn’t supported in Sketch, so Convertify will transform your cropped images from Figma to a “masked” Sketch group, retaining your full original image and emulating its visual crop.

“Clip content” doesn’t exist on group layers in Sketch, so Convertify will create a “mask” layer at the bottom of the group to visually emulate clipping for Figma frames with clipped content enabled.